1. I receive error: "Site start page is not set. Site is under construction."
View Answer
This message means that you have not set a start (home) page for the default localized site in the admin part of vContent. You can do this by right-clicking on the desired page and selecting "Set Start Page".
2. I have added a new page and I have a search module on the home page but when I search I don't get results from the newly added page.
View Answer
The reason for this is that the search module needs reindexing in order to start "seeing" the newly added pages. You can access the search module settings in the Modules from top menu in the administration part of vContent: Modules - Search Engine - Global Search Settings. It can be set to reindex at a certain time interval (in days) or reindexed manually (by pressing the Reindex button). Keep in mind that in case you press Reindex, reindexing starts next time you use the search on the site and it takes some time (depending on the number of the pages in the site) to be completed.
3. I want to have exactly the same module on more than one page. How can I do that? Is there difference between vContent versions?
View Answer
In general, in order to duplicate a module on other page you have to create it on that other page, copy the contents from the module on the first page and paste it in the second. Starting from 2.1 release of vContent it is much easier to do this (see screenshot): edit the first page, just select Copy Module from the dropdown menu and then go to the other page, choose a functional area and select Paste Module.
4. How can I add a user for some content editors so he can edit but not activate a page? What permissions are needed?
View Answer
You can create a user group with specific permissions and then you can add one or more usesrs to this group. You can access these settings through User Management menu in the admin part of vContent. Anyways, if you don't add the user to the Site Managers (edited from the Settings for each site), he/she will not be able to approve/activate pages, but just to edit and send for approval.
5. I have added some news but they are not present on the news page.
View Answer
There may be two reasons for this: check if added news are not assigned to a category that you chose not to display in the NewsList module on the page page, secondly make sure you checked the news enabled after you created them (see screenshot). Please also keep in mind the expiry date that you set for the news (because after that date news are archived and may not be shown anymore).
6. I don't receive mails from the contact us form.
View Answer
The reason for this may be that your email was not added to the Contact Us form recipietns or the status should be checked to Enabled (see screenshot). This can be set in the admin part of vContent through Modules - Contact Us - Email Management.
7. I have added a menu item but it doesn't look the same way as other items in the menu.
View Answer
The newly added menu item should have the same classes set in the CSS Options in order to look like the other items.
8. When editting page, there are some items/areas that cannot be edited.
View Answer
Some of the modules, featured on a page are not set in the page content, but rather in the style used by this page. In the case where you cannot edit item/area on a page you can go and edit it in the style used by this page. You can view the name of the style at the top when editing the page. Then you can reach this style through Templates (from the top menu in vContent) - Site Templates - Styles.
9. I have added a content group, but it does not appear in the content items list.
View Answer
Make sure that the Enable is checked for this group.
10. How can I rearrange the page sequence in a menu?
View Answer
You can rearrange the page sequence from the Menu settings (right-click on the menu - Settings) using the arrows for each page (see screenshot).
11. When browsing the catalogue in vShop I cannot scroll down to the bottom of the product tree.
View Answer
Position the cursor over the separation line and drag it right until you see a hidden scroll-bar that will help you scroll the whole menu.
12. Why can't the site be seen by our company's branch in another country?
View Answer
The reason for this is the correspondence between the browser language settings and the available localized sites. The browser will look for the start page of the corrresponding localized site and in case it does not have a start page set, it will be unable to display the site.
13. When I add picture in Editor 1px gap appears bellow.
View Answer
After you uploaded the image in the Editor, switch to the HTML mode, and add a DIV tag, setting the font size to 0px:
14. I want to add news module on home page and I want it to look different from inner page.
View Answer
When editing the NewsList module on the home or inner page you can choose different module presentations.
15. When I add image to menu item, the menu items are centered not left aligned.
View Answer
You can set the allignment for the items in Module Style Editor for the respective menu.
16. I upload the css file to menu but the items don't have style applied.
View Answer
After uploading the css file you have to set the appropriate classes in CSS Options for the menu.
17. When I add new style in css it doesn't apply to the object.
View Answer
Again the new style has to be set in the appropiate field in CSS Options in order to apply to the menu item.